Votes
1
Product:
iClone 8
Version:
8.6
Status:
Not Reproducible
Issue 12162
After latest update iC8 takes 20 min to "Convert data"
After updating to the latest iC8, every file I try to open up takes 20+ min to "convert data".

Im not quite sure why I would need to convert anything created within iC8. I have hours of different mocap anim files created over the past 3 years.

Will this happen every time I open any file ?
Is this to be expected ?
or is this an issue/bug to be fixed ?

Chase C
OS: Windows 11
  •  2
  •  190
Bug
Submitted byChaseChampagne
1
COMMENTS (2)
Darren01 
I have the same problem on the larger projects that were created in 8.54
The file sizes are around 2GB. My smaller projects do open successfully.

Except mine just wouldn't open at all. When I attempt to open them, the 'converting data' popup comes up and every time it stalls at 16%.
I've let it sit there for over an hour and it just freezes up the entire program.
I have to force a shutdown through task manager.

I'm keen to get back to these projects, so have uninstalled 8.6 and reverted back to 8.54 until this can be rectified.
I hope it can be sorted soon as I have one smaller project that I did open in 8.6 and put another couple of days work into. 
I can't open in now in 8.54 as it has been converted to 8.6
Feedback Tracker Admin 
Thank you for your feedback.

We apologize for the inconvenience and hope it can be sorted out shortly.

Please provide your project file and a detailed, step-by-step description of how to reproduce the issue. Also upload a screen recording of the issue to YouTube and include the link in your next comment.

You can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and add the link in your next comment. you can use private comment if you want to keep it private.

Allen
Reallusion
1