Votes
0
Product:
Character Creator 4
Version:
4.5
Status:
Released in 4.5
Issue 11518
Character Creator Crash
With the lastest update that was released last week, I encountered a bug that makes CC4 crash. For some reason, the latest release reset the UI and content manager for me, so I had to resync my assets again. It kept on crashing when I tried to do that until I figured out what was making it crash. It was the newer file format for the hair. The older one (cchair) loads just fine, but the newer one (rlhair) makes it crash. I even tried to change the format to (cchair), which helped in the synching process but still makes it crash when I try to apply the hair.

Another issue with the latest release is that I'm missing some morph sliders like head scale slider. For some reason, the content manager keeps making a "Reallusion Custom" inside the "Reallusion Custom" folder. It is set as a default path. I was able to create another path to track my assets which are in the Reallusion Custom folder and not Reallusion Custom/Reallusion Custom, which is still the default path. Not sure how I used to do it in the "regedit" before but I don't see the custom path location visible there only the cache locations. As a result, the morph sliders location was changed and I moved things around to get them to show in the software.
OS: Windows 10
  •  10
  •  2821
BugContent Manager
Submitted byCola-42
1 2
COMMENTS (10)
Cola-42 
The Daz to CC4 transform link used to import 90% of the acc. in the correct locations. Now, they all appear at the location (0,0,0). 
I will try a different version of Daz which may fix it, but the version I'm using used to work.

It's not that the PNGs themselves that are saved on my local PC are not usable, it's when I save it as a RL skin texture file. So, this type of file is your property. Any file saved in this latest version of CC4 can't be used in an earlier version of the software, and I'm talking about earlier versions of CC4 not CC3. This is a big problem for anyone who wants to sell any asset. They can't even make more than one copy for each version. The files just don't open, period. There was no change in topology or UVs which begs the question, why? I don't think it's a bug since IClone has been asking for char. file conversion when I import one made in the previous release, but it doesn't asked for everything like skin texture files and just converts them to no longer being usable in an earlier version, one way conversion. It not rebaking the textures and doesn't take much time. It's like its just putting a new encrypted file format.
Feedback Tracker Admin 
Hello, the crash issues in both CC and IC have already been resolved.
As for content compatibility across different versions, we have received your feedback and will have further internal discussions.

Thank you.
Tina.
Cola-42 
Update:
There was a bug fix release for CC4. This fixed the Hair issue for CC4, but IClone still has the same issue.
The update also mentions a fix for morph creation. The issue is still present with me. Creating morphs either crashes the software or just bakes all the morph sliders and creates nothing.
Others issues remain.
harris.josephd 
I believe I may be having the same issues.  Everytime my CC 4.5 tries to sync custom files on its own, the program crashes.  There is also a weird custom within custom and my UI is altered and I can't get a fix back to stay.
Feedback Tracker Admin 
Hi harris.josephd,

I'm sorry for your bad experience.Please cut your custom hair contents to another folder,then try it again.We will fix it as soon as possible.

custom hair folder path:
C:\Users\Public\Documents\Reallusion\Reallusion Custom\Hair

Molly
Reallusion
Kyoko Studio 
Yup, same here. Exactly the same situation and issue. Please help. Thanks.
Cola-42 
I also forgot to mention that I did uninstall and reinstall the software through the Reallusion Hub software multiple times. Also, the (rlhair) used to load just fine, so it's not a currupted file and not just one file but quite a lot.
1 2