Missing Smart Gallery - Feedback Tracker

Votes
0

Product:
Character Creator 3

Version:
3.3

Status:
Fix In Review

Issue 7142

Missing Smart Gallery

Hello,
I'm a fairly new user to Character Creator, so apologies if there is an obvious answer, but my smart gallery has failed to appear after I've reinstalled Character Creator.

I decided to install CC on my desktop (Win10) and installed the updated version 3.3 instead of the 3.0 which I had originally purchased. Then I went to install some of the content packs I had purchased and I kept getting errors that they couldn't be extracted, so I assumed this was some problem with installing older content on the newer version of CC. So I uninstalled everything and started fresh. It seems like the reinstall went fine, however despite reinstalling Smart Gallery, it does not appear anywhere so I can't find my content packs to install them.

When I go to plugins and try to browse files, I get an error message which you see in the attached screen shot. I'm not sure what's going on, but if you could offer any suggestions, I'd appreciate your help!

Thanks so much,
-Cliff

OS: Windows 10

Attachment:

cc.JPG

6
2858

Bug Contents General Smart Gallery

Submitted byMystery Rebellion 2020/08/15 03:18:30

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COMMENTS (6)

Mystery Rebellion 2020/11/02 18:57:14

It worked! You're my hero, Tina! Thanks for all your help!
-Cliff

Feedback Tracker Admin 2020/11/09 01:13:32

Glad that helped=)

Mystery Rebellion 2020/10/24 00:41:34

Private Comment

Mystery Rebellion 2020/11/05 20:08:36

Maybe I spoke too soon. The Smart Gallery opens fine and I am able to drag some items from it to my mesh. I was able to install one of my morph packs, but when I try to install Realistic Skin and Human Anatomy it fails. I got an error message about a decryption problem which I am including in this file message. I have a really bad internet connection, so it spends about an hour or two to download it and then when it's finally complete it won't install. Because of your previous help I'm able to finally use the software which is great, and I have full confidence you'll be able to help me again. Thanks!
-cliff

Attachment:

decryption.JPG

Feedback Tracker Admin 2020/11/02 03:25:57

Private Comment

Mystery Rebellion 2020/09/24 23:20:40

Private Comment

Feedback Tracker Admin 2020/09/29 07:06:42

Private Comment

Feedback Tracker Admin 2020/10/19 02:11:34

Hi Cliff

Is this Smart Gallery problem solved?
It'll be appreciated to let me know the situation!

Thank you
Tina

Feedback Tracker Admin 2020/09/07 03:18:40

Private Comment

Feedback Tracker Admin 2020/09/03 03:46:05

Hi cliffnhansen42

Thanks for your feedback and sorry for reply late.
Yes, there's some user have met the missing Smart Gallery problem.
To the situation, we release Smart Gallery v1.12, please update the newest version with Character Creator v3.31.
It would be grateful to let us know if this problem solved or not.

And I checked attached image, I found it's "Auto Setup".
Auto Setup is a tool for exported fbx to Unity/ Unreal.
You can download the tool and know how to use from below page:
https://www.reallusion.com/character-creator/unity-auto-setup.html
https://www.reallusion.com/character-creator/unreal-engine-auto-setup.html
After you install Auto Setup, click Menu bar > Plugins > Character Creator & iClone Auto Setup > Browse File.
Then explorer will open file path.

Please help us to clarify the issue and contact us if any.
Thanks your feedback again! Regards
Tina

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