Votes
1
Product:
iClone 8
Version:
8.53
Status:
Assigned
Issue 11949
When I try to open a prerecorded video on AccuFace, the program crashes. This was not an issue on the previous version.
When I try to open a prerecorded video, .mp4, on AccuFace, the program crashes. This was not an issue on the previous version of AccuFace.
OS: Windows 11
  •  7
  •  489
BugMotion DirectorAccuFACE
Submitted byneutronstudio_games
1 2
COMMENTS (7)
neutronstudio_games 
The file is larger than 10MB, but here is the information that I can pull. Hopefully this helps. 

From Microsoft Visual Studios, the Dump Summary shows:
Process Architecture              x64
Exception Code                       0xc0000005
Exception Information           The thread tried to read from or write to a virtual address for which it does not have the appropriate access. 
Heap Information                   Not Present
Error Information                    

System Information                
OS Version                               26100
crystalpan_RL 
Thank you for the information.

Could you kindly share your prerecorded video .mp4 with us?
Also, do you have a .dmp file that you can share with us for reference?
You can find it at C:\Users\USERNAME\AppData\Local\CrashDumps
This will help us better understand the condition of the issue. Thank you!

Crystal
Reallusion
1 2