The white out occurs even with an empty default project open, and it happens only while minimised. which means it happens off screen. I dont record my operational times on or off the app. or track how long an app stays minimised, I'm unclear how a video of a desktop not showing the app will help. The only thing I can do is video capture the aftermath showing the viewport whited out and unresponsive while the rest of the interface continues to work.
Hi blindman, Could you provide your operation video and project to help us verify the issue? Allen Reallusion
As I stated in the bug report, the program does not crash there is no crashdump file ?????
Thanks for your reply and feedback. 1). Please provide your crash dump file to help us identify the problem. Download the zip file with the link below, inside the zip you can find the description about how to generate the crash dump. https://drive.google.com/file/d/1kpc8L3CVkMqMA-jjysEa2XgLuRrCFxqT/view?usp=sharing 2). Please describe the issue in a detailed step-by-step operation for us to reproduce. and capture a screen video about this issue, put it on the YouTube, and add the link in your next comment. 3). Please provide your system information file to help us identify the problem. Here is the description about how to get your system information file. https://www.reallusion.com/FeedBackTracker/Home/HowToGet You can attach the file in your next comment. If the file size is larger than 10MB, you can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and put the link in your comment. you can use private comment if you want to keep it private. Allen Reallusion