iClone crashes when try to open or create a new project after monitor goes black

Votes
0

Product:
iClone 8

Version:
8.52

Status:
Not a Bug

Issue 11889

iClone crashes when try to open or create a new project after monitor goes black

Yes, that's weird. When I work in a project, I separate my scenes in several projects to reduce the risk of loosing my work entirely. This makes me switching among iClone projects very often. I recently discovered, if I leave my computer for 5 minutes and my monitor goes black to save energy, then I return to restore the visual and try to switch the project or create a new one, iClone got stuck and I have to force closing it killing the task. Luckily so far it hasn't messed up my projects, but I think it is something important to check. Meanwhile I had to configure my monitor to keep it on all the time, even it's not the best practice.

OS: Windows 11

Bug

Submitted byAndrés Moya 2025/03/19 16:00:06

COMMENTS (3)

Feedback Tracker Admin 2025/05/27 02:05:43

Hi Andrés Moya

We appreciate your cooperation. Unfortunately, we still can’t reproduce or identify the issue on our end. Would it be possible to share a screenshot or a recording of the issue? 
Or could you let us know exactly what behavior or error you're seeing？

Kaylayang
Reallusion

Andrés Moya 2025/05/10 13:36:54

Alright, here it is

Feedback Tracker Admin 2025/05/02 09:06:22

Hi Andrés Moya

Thank you for your feedback.

Please provide your system information from this location and attach it in your next reply,
so we can investigate the issue more effectively.

Here is the description about how to get your system information file.
https://www.reallusion.com/FeedBackTracker/Home/HowToGet

Kaylayang
Reallusion