Votes
0
Product:
iClone 8
Version:
8.54
Status:
Assigned
Issue 12068
AccuLips Not Working Properly on RTX 5090
Hello,

I’m currently using two workstation PCs, one equipped with an RTX 4090 and the other with an RTX 5090.
I’ve attached screenshots that show the full system specifications for both machines.

On the PC with the RTX 4090, AccuLips functions properly without any issues.
However, on the RTX 5090 system, I encounter an error every time I click "Generate Text" in AccuLips. The feature simply does not work on that machine.

Please investigate the cause of this issue.
I'm wondering if it could be related to compatibility with the RTX 5090 or some other system-level factor.

I would appreciate your prompt support.

Thank you.
OS: Windows 11
Attachment:
  •  9
  •  598
Bug
Submitted bycwalcwal1
1 2
COMMENTS (9)
Feedback Tracker Admin
Hi cwalcwal1

Thank you very much for your assistance. 

We would also kindly ask for your assistance in confirming whether these two files are present in the following path on both of your computers.
Reallusion\iClone 8\Resource\ICTextToSpeech\Dictionary\en.dict
Reallusion\iClone 8\Resource\ICTextToSpeech\montreal-forced-aligner\pretrained_models\german_prosodylab.zip

If the files are not found, we would kindly ask you to either try reinstalling iClone or copy these files from your other computer where the software is working properly. 
This will help us further verify and narrow down the issue.

Kayla
Reallusion
cwalcwal1
Private Comment
Feedback Tracker Admin
Hi cwalcwal1

Thank you for your assistance. To help us further clarify the issue, we would like to kindly ask for your help with one more thing.

We would like to request the file you are using, if you don’t mind assisting us.
If possible, please attach it in your next reply. If you prefer not to let others see it, you can set it as a private message.
When attaching the files, kindly separate the Project and the audio file into different folders.

Kayla
Reallusion
cwalcwal1
I am sending the requested system information.
Thank you.
Feedback Tracker Admin
Hi cwalcwal1

Could you please provide us with your system information once again?
We have an updated information link, and we would like to request the latest details from you.

We apologize for the inconvenience, and thank you for your kind cooperation.

https://www.reallusion.com/FeedBackTracker/Home/HowToGet

Kayla
Reallusion
1 2