Votes
0
Product:
Character Creator 4
Version:
4.5
Status:
Assigned
Issue 11936
Auto Setup Script Freezing in 3ds Max 2023 & 2025
Hi,

For the past couple of weeks, the Auto Setup script has not been working correctly in both 3ds Max 2023 and 2025. It consistently freezes at 40% during the process and fails to complete. Additionally, it generates strange textures with numeric labels instead of the actual textures. I did let it run over night and when I came back to check in the morning, everything was still frozen.

I reached out to support previously and was advised to remove and reinstall the script, which I did. Unfortunately, the issue persists in both versions of 3ds Max — the script remains non-functional.

Could you please provide a working solution or a fix? I've attached some screenshots for your reference.

Thank you,
OS: Windows 10
Attachment:
  • Auto setup issue.JPG
  •  1
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Submitted byTVA
1
COMMENTS (1)
Feedback Tracker Admin
Hi,dmy

Thanks for your feedback.

Could you provide us with the problematic FBX file for import? This could help us clarify the issue.
You can attach the file in your next comment. If the file size is larger than 10MB, you can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and put the link in your comment. 
You can use "Private Comment " if you want to keep it private.

Best Reguard
Howard
1