CC4 Crashes when converting Accessory to beard or eyebrows

Votes
0

Product:
Character Creator 4

Version:
4.61

Status:
Assigned

Issue 12191

CC4 Crashes when converting Accessory to beard or eyebrows

Steps to produce bug:

Import FBX asset using accessory import
Press create hair, brows, beard in the modify panel
Reset facial expressions to default

Options tested: Base/All(Hair) Full Beard (Beard) Brows (Eyebrows)
Hair works fine without issue but beard and eyebrows start to convert then crashes at 10%

Tried two different FBX's one being a beard one being a default box, both cause the crash.

OS: Windows 11

Attachment:

Screenshot 2025-09-09 113503.png

Bug Pipeline (Export/Import)

Submitted byalexjarrett 2025/09/09 10:37:08

COMMENTS (2)

alexjarrett 2025/09/12 10:55:34

Private Comment

Feedback Tracker Admin 2025/09/15 01:43:32

Hi alexjarrett,

I have got it. Thank you for your help.

Molly
Reallusion

Feedback Tracker Admin 2025/09/12 03:32:27

Hi alexjarrett,

I can't repeat it.Can you provide your character file to help us identify the problem?Please attach the file in your next comment. If the file size is larger than 10MB, you can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and put the link in your comment. You can use Private Comment if you want to keep it private.

Your help is highly appreciated.

Molly
Reallusion