Votes
0
Product:
Character Creator 4
Version:
4.62
Status:
Active
Issue 12249
Failed to load the file
Hello,

I've been working on custom expressions using the Facial Profile Editor (great tool!). Everything was going smoothly for the past week, until..... when I tried to open the file this morning, I got the message: Failed to load the file. (I also tried starting the CC4 program first and then importing the project - still no success. Software is updated to the latest version).

I am afraid I might have lost a week worth of work! (I have a backup file from before I started working on the Expressions which opens just fine, but I would hate to loose all the work I've done so far).

If you could help me that would be great!
Kind regards,
Gery
OS: Windows 10
Attachment:
  • Screenshot 2025-10-06 124642.png
  • Screenshot 2025-10-06 125219.png
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Submitted bygery.hristova
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