Votes
0
Product:
Character Creator 4
Version:
4.6
Status:
Released in 4.61
Issue 12125
Failed to open project
After the new update to the latest version of iCC4 v4.6 none of the created files, up until today, won't open.
The program crashes at the 'Process to Render' stage while opening.

Everything worked fine before updating this morning. I already de-installed all Reallusion software and did a fresh install, but this (real annoying) problem still remains. Please look into this issue.
OS: Windows 11
Related Issue:   Failed to open project (Issue 12124)
Attachment:
  • cc4_crash.jpg
  •  3
  •  464
BugGeneral
Submitted bySmit_R
1
COMMENTS (3)
pc2709 
This morning I was updated 4.6 and 8.6 and unable to switch to CC4 from IC8 for editing in CC4. Please find attached screenshot. I don't know how to roll back to previous version.
Attachment:
  • IC8 Error.png
Feedback Tracker Admin 
Hi pc2709,

I'm very sorry for it.We will fix it in next version.As a workaround,please save content in Content Manager of iClone, then apply it in Content Manager of Character Creater.
Smit_R 
Hi Molly,

Thank you for your swift reply. No Iray Plugin is installed.
Rolling back to the previous version solved this issue.
Feedback Tracker Admin 
Hi Smit_R,

I need permission to download your file.Please allow my editing request。Thank you.

Molly
Reallusion
Smit_R
Private Comment
Feedback Tracker Admin 
Hi Smit_R,

Can you provide your project file to help us identify the problem?Please attach the file in your next comment. If the file size is larger than 10MB, you can use cloud services such as Google Drive, Dropbox or OneDrive to make the files available to us and put the link in your comment. You can use Private Comment if you want to keep it private.

Molly
Reallusion
Feedback Tracker Admin 
Hi Smit_,

Did you installer Iray Plugin？If Yes, please update to the latest version and try it adaign.Thanks.

Molly
Reallusion
1