Votes
0
Product:
iClone 8
Version:
8.53
Status:
Active
Issue 12041
Serial number does not match the account
I have two legit accounts. One private and one owned by my employer.
Licenses are OK and paid for using each separate user account.
Shouldn't be an issue?

I can log in to both without a hitch, both from the Hub and also via Account pages.
I am looking at my orders from both accounts, and no problems there.

However, when opening iClone 8 or Character Creator 4 from my company's member account, I receive this message and the content manager etc. is disabled. But not the Hub, as it is stated in the message.

Please help me out here - I have a task that needs to be delt with asap.

All the best,
Ronnie
OS: Windows 11
Attachment:
  • Screenshot 2025-06-25 111629.png
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Submitted byCloudberrie
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