Votes
0
Product:
Character Creator 4
Version:
4.53
Status:
Not Reproducible
Issue 12016
Fails to run when launching 3ds max 2025
When I install CC_Auto_Setup_for_3dsMax_2025 using the install bat file, all goes well, but I get an error when opening. I'm on Windows 11.. I do have Max installed here: D:\Program Files\Autodesk\3ds Max 2025, so it's not defaulted to C if that is a problem. I did confirm that everything installed where it needed to be. So for example, the .ms script is located here: D:\Program Files\Autodesk\3ds Max 2025\stdplugs\stdscripts\Reallusion and the files like main.py and the lib folder installed here: C:\Users\User\AppData\Roaming\Reallusion\3dsMax\2025\CC_Auto_Setup

However I continue to get an error in Max when launching. I have attached the two screen shots.
OS: Windows 11
Attachment:
  • Screenshot 2025-06-02 130920.png
  • Screenshot 2025-06-03 142705.png
  •  2
  •  585
BugPipeline (Export/Import)Auto Setup for 3ds Max
Submitted bydigitalhyper
1
COMMENTS (2)
digitalhyper 
They sent me a custom file to use for the install and all is working now.  I didn't want to take up space on my C drive with max, as I have a dedicated harddrive for apps.
Feedback Tracker Admin 
Hi,jamie_044822

Thanks for your feedback.
You can try manually running the .py file to install 3dsMax AutoSetup manually.

1.Open Script Editor and load main.py, this .py is in your CC Auto Setup for 3dsMax 2025\CC Auto Setup's folder ( please see the attach picture
2.In script editor,go to Tools > Evaluate All
3.Check if Reallusion appears in the top menu.

If you have time,could you please try installing 3dsMax to the C drive again?

Best Reguard
Howard
Attachment:
  • 螢幕擷取畫面 2025-06-13 192139.png
1